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Empower Yourself: Understanding How to Cancel EE Contract

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Table of Contents

Table of Contents

Understanding EE Contracts

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Contract Types and Terms

EE offers various contract types tailored to different customer needs. The most common contract lengths are 12-month and 18-month terms for broadband packages. Each contract comes with a stipulated minimum term, which is the period you agree to stay with EE when you sign up.

Understanding the terms of your contract is crucial, especially if you are considering cancellation. If you terminate your contract before the end of the minimum term, you will likely face additional charges.

Did You Know?

According to RootMetrics tests completed in the latter half of 2020, major networks in the country were tested. Results indicated that EE offers the best average median download rates in the UK. They achieved the fastest speeds of up to 43 Mbps in Northern Ireland, Wales, Scotland, and England, providing their customers with seamless downloads and excellent quality videos.

Early Termination Charges

Early termination charges (ETC), also known as the Remaining Contract Charge, apply if you cancel your EE contract before the minimum term ends. The charge is calculated based on a few factors, including your monthly charges, any unused discounts, VAT, and a 4% discount for early receipt of payment.

ComponentCalculation Method
Monthly ChargesSum of all remaining monthly charges
Unused DiscountsSubtracted from total charges
VAT Excluded from total charges
Early Payment Discount4% discount

For example, if you have 6 months left on your contract with a monthly charge of $50, the Remaining Contract Charge would be calculated as follows:

  1. Total remaining charges: 6 months x $50 = $300
  2. Subtract any unused discounts
  3. Apply a 4% early payment discount: $300 x 0.96 = $288

Therefore, the early termination charge would be $288.

If you are within the minimum term of your contract with EE, you will incur early exit fees regardless of the cancellation method chosen. This charge structure incentivizes customers to complete their contract term to avoid additional costs.

For more detailed information on contract-related legalities and early termination charges, you may refer to our resources on frustration in contract law and material breach of contract.

Cancelling an EE Contract

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Understanding how to cancel an EE contract is essential for legal professionals advising clients on their contractual rights and obligations. This section covers the notice period required and the methods available to cancel an EE contract.

Notice Period

EE requires a minimum of 30 days’ notice to cancel a contract. This notice period allows EE to process the cancellation and ensures that customers are aware of any potential early termination charges. It’s important to note that the notice period may vary depending on the type of contract and the method of cancellation chosen.

Notice PeriodDetails
Standard Cancellation30 days
PAC Code ProcessNo notice required if outside the minimum term
STAC Code ProcessNo notice required if outside the minimum term

Methods of Cancellation

There are three primary methods to cancel an EE contract: the PAC Code process, the STAC Code process, and the standard cancellation process. Each method has different implications for early exit fees and notice periods.

PAC Code Process

The PAC (Porting Authorisation Code) process is suitable for customers who wish to retain their phone number when switching to a new provider. This method does not require a 30-day notice if the customer is outside the minimum term of their contract. To obtain a PAC Code, customers can:

  • Text ‘PAC’ to 65075
  • Request it online through their My EE account
  • Call 150 from an EE mobile or 07953 966 250 from any other phone

STAC Code Process

The STAC (Service Termination Authorisation Code) process is for customers who do not wish to retain their phone number. Similar to the PAC Code process, it does not require a 30-day notice if the customer is outside the minimum term. To obtain a STAC Code, customers can:

  • Text ‘STAC’ to 75075
  • Request it online through their My EE account
  • Call 150 from an EE mobile or 07953 966 250 from any other phone

Standard Cancellation Process

The standard cancellation process involves giving EE a 30-day notice period. Customers can cancel their contract by contacting EE customer services at 0800 079 0544. The account will be closed within 14 days unless the customer is switching to another Openreach provider.

For more information on contract review and termination, visit our articles on frustration in contract law, contract review automation, and material breach of contract.

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Nick Trenkler

Nick Trenkler

Senior Content Manager

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